Careers

Haven House employs over a dozen full- and part-time staff to provide the best case management and support services to homeless families. See a list of current Haven House staff. When staff positions become available, Haven House posts them here, as well as using a number of online job boards.

One of the best ways to start is by volunteering: many staff members began as volunteers with Haven House.

To apply for an open position: e mail your cover letter and resumé.

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Looking for your next career? Haven House would like to meet you! We are currently searching for marketing and communications professionals who would like to work in a fun, fast paced environment developing communications that advocate for the homeless families we serve.

Position: Communications Coordinator
Position Status: Salaried, Full-Time, Exempt
Starting Annual Salary Range: $35,600-$39,000

Please submit resume and cover letter to careers@havenhouseel.org .

Summary of Functions
Reports to and works in partnership with the Development Director to implement the agency’s Fund Development Plan. Designs consistent and visually appealing agency communications across a variety of formats. Tracks and utilize metrics to drive communications planning and implementation. Collaborate with Haven House staff to share our mission with the community and encourage support of our mission to provide shelter and support to local homeless families.

Duties and Responsibilities

Leads visual design on all communications including annual mail solicitation, thank you letters, newsletter, e-newsletter and other appeals and marketing collateral
Manages and maintains social media platforms
1. Track analytics
Leads creation of monthly e-news blast and quarterly newsletter
1. Update newsletter design and create templates
2. Create, schedule and track e-news releases
3. Continually cultivate content and client stories
4. Manage newsletter content and coordinate with staff to obtain content
5. Work with printer to assure timely release of newsletter
Provides consistently designed and up-to-date agency documents for both internal and external use, including the Annual Report, Board Dashboard, brochures, flyers, etc.
Supports all agency fundraising events by designing and producing documents, promotional materials, event collateral, etc. Further supports fundraising appeals and events through hands-on participation via on-site communication roles, guest registration, and similar duties.
Coordinates with community partners to execute third-party events and fundraisers as described Haven House’s Fund Development Plan. Examples include:
1. Deliver materials to and maintain good relations with businesses
2. Design, produce and share materials with partners
3. Share materials at community outreach events
Use software to support and track event donors and participants
Updates and maintain website
1. Use analytics to create and implement data-driven plan
2. Provide regular updates to high traffic site areas
3. Lead planning and execution of occasional significant website updates
4. Ensures state-of-the-industry user experience for online donations
5. Maintain consistency in design among webpages
6. Coordinate with staff members to perform appropriate website updates
Assists with donor acknowledgment and recognition
1. Design thank-you letter templates
2. Assist in acknowledgement and recognition activities including letter-writing, phone calls, maintenance of donor wall, and related duties.
Research and implement best practices to increase brand recognition across digital platforms, including:
1. Google AdWords
2. Mobile Friendliness
3. Hashtags
4. Custom content formatting for specific platforms
5. Drip e-mail marketing
Assist staff with design and communications for other agency programs
Manage and maintain event registrations and mailing lists
Other duties as assigned by the Development Director

Performance standards
Evaluation of performance in the position is based on satisfactory performance of the duties and responsibilities described above.

Education and Other Qualifications for the Position

College-level courses in design, user experience, communication, and/or journalism
Digital/Graphic Design experience through classroom, volunteer, or internship experience
Experience managing and maintaining a website and social media platforms
Pass Criminal background check
Possess a valid Michigan Driver’s License
Competencies

Strong digital and print design skills
Ability to clearly articulate and share the mission of Haven House
Organizational skills to plan and execute events
Background in communicating in print, online, and in person to diverse audiences

Please submit resume and cover letter to careers@havenhouseel.org .

Position Title: Shelter Coordinator (Part-time)

Job Description: Shelter Coordinators are case managers who help guide our families from homelessness to permanent housing.

A typical day working as a Shelter Coordinator includes:

Screening potential residents by completing phone intakes and answering calls for shelter
Completing intake paperwork with new families entering shelter and helping them get settled
Helping families create and follow a Housing Plan to reach permanent housing
Helping families create budgets in order to identify affordable housing
Completing Daily Plans with residents to ensure they are staying on track with their housing and employment goals
Communicating resident progress through resident file case notes, entries in our staff communication log, and verbal shift exchange with other Shelter Coordinators
Ensuring residents are contributing to a safe and healthy living environment
Providing resources and referrals to other local agencies
Handing out supplies such as hygiene items and bus tokens
Assisting families with the moving process and providing household items for their new home
Light cleaning and organizing such as laundry and storing donations
Occasionally making dinner for residents when volunteers are not scheduled
Answering incoming phone calls, assisting volunteers, and accepting donations

Schedule: Part-time Shelter Coordinators are scheduled to work 20 hours per week. Our two part-time Shelter Coordinators will alternate weekly shifts of Friday & Saturday 3pm-11pm and Saturday & Sunday 7:45am-3:45pm. Part-time Shelter Coordinators rotate weekly on-call duties. Part-time Shelter Coordinators will often work at the shelter independently without other staff or volunteers present in the office. All Shelter Coordinators attend weekly case management team meetings on Thursdays from 1pm-4pm.

Holidays: Holiday shifts are distributed among our Shelter Coordinators. You can expect to work 4-5 holiday shifts per year. Summer holidays (Easter through Labor Day) are paid at a time and half rate, while winter holidays (Thanksgiving through New Year’s Day) are paid at a triple time rate.

Compensation and Benefits: The starting pay for Shelter Coordinators is $14.45/hour. Part-time employees qualify for our 403-B retirement plan with 1% of annual salary match.

Workplace Culture: Haven House employs a small but diverse staff of eleven. While our positions vary in specialty areas from case management to fundraising, we all communicate and collaborate with each other in order to fulfill our mission. Some of our current staff members started their career at Haven House as Shelter Coordinators, and four of our current staff members have worked at Haven House for more than five years! We keep things fun in our office by holding monthly potlucks and staff lunches to celebrate staff birthdays, holidays, and work anniversaries.

Our Mission: Haven House provides emergency housing and support services for one-parent and two-parent families with children. The shelter helps families who are homeless prepare for permanent housing by developing and promoting self-sufficiency, stability, and financial responsibility.

Population Served: Haven House shelters homeless families with children. Our capacity is normally 7-9 families, as we have seven resident bedrooms. We do not serve single homeless adults, single homeless youth, or individuals with recent or severe Domestic Violence history.

COVID-19 Considerations: All employees are currently reporting to our office. Staff members and volunteers submit a daily COVID-19 screening prior to arriving at work that includes a temperature check and screening for other symptoms, which follow the Centers for Disease Control and Prevention (CDC) guidelines. We are currently sheltering our clients off-site in a local hotel, and our capacity has been reduced to five families. Shelter Coordinators are providing case management over the phone, and no-contact deliveries of supplies such as paperwork, hygiene items, food, and bus tokens. Our office is currently closed to the public, and donations are accepted on an appointment-only basis. All staff members and volunteers are required to wear masks in common areas and times when they are not six feet from other individuals.

Education and other Qualifications:

High School Diploma or GED required
A Bachelor’s Degree in Human Services or a related field is preferred. However, we do accept students who are actively attending school. Our part-time position is a great opportunity for students to gain experience in their field while completing their degree!
Must pass Criminal Background Check
One year of case management experience is preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Must be able to access and navigate different areas of the shelter including second floor residential areas and lower level communal and storage areas

To apply for an open position: e mail your cover letter and resumé.