Careers


Haven House employs full- and part-time staff to provide the best case management and support services to homeless families. See a list of current Haven House staff.   
One of the best ways to start is by volunteering: many staff members began as volunteers with Haven House.


To apply for an open employee position with Haven House: email your cover letter and resumé.
Looking for your next career? Haven House would like to meet you! We are currently searching for professionals who would like to work in a fun, fast paced environment serving homeless families.

NOW HIRING:
Position:                    Operations Manager
Classification:           Full-Time, Salary, Exempt
Reports to:                 Executive Director
Schedule:                   Flexible
 
General Summary:

The Operations Manager is responsible for Haven House’s internal bookkeeping, financial reporting, grant reporting, and the general oversight of facility and information systems.
 
Duties and Responsibilities:

  • Ensure compliance with established financial policies and internal controls
  • Process payables and receivables, monitor/manage banking
  • Generate monthly financial reports
  • Assist with assessing internal finances, planning, budgeting, and cash-flow goals
  • Complete grant billings in collaboration with other staff
  • Coordinate and prepare for external audits in partnership with the Executive Director
  • Ensure organizational licenses, certificates, reports, and other documents are filed appropriately
  • Coordinate with facilities and IT support contractors
  • Manage Haven House technology needs including internal user support and administrative duties
  • Assist callers and visitors in partnership with other staff, when working in the office
  • Perform other duties as needed and assigned by the Executive Director
  • Work as a team to guide and support families facing homelessness on their paths to stable homes

      Skills:

  • Planning and organization         
  • Decision Making
  • Return on Investment (ROI) analysis
  • Time Management
  • Dependability
  • Budgeting skills
  • Problem solving skills
  • Adaptability
  • Quantitative reasoning
  • Communication

 
Education and Experience:

  • Associates degree or equivalent required
  • Bachelor’s degree in related field and/or related professional certifications preferred
  • Minimum of five years’ experience with bookkeeping/internal accounting preferred

 
Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times

 
Additional Requirements:

  • Pass criminal background check
  • Valid Michigan Driver’s License

Compensation:

  • Annual salary (starting range $48,000-$55,000) 
  • Opportunity for performance-based bonuses

Benefits:

  • Health Insurance (medical, dental, vision)
  • Group Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 403(b) Retirement Plan (with 1% annual salary match)
  • Opportunities for Bonuses
  • Opportunities for Occasional Remote Work


Note: The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
 

Please submit resume and cover letter to careers@havenhouseel.org
Position: Reception Coordinator 
Classification: Full-time, Hourly, Non-Exempt 

 
General Summary: 
 
The Reception Coordinator assists shelter residents and the public within the front office, answers and coordinates all incoming phone calls, and contributes to the functioning of the shelter. 

Essential Job Functions: 

Client Services 
Respond to the needs of shelter residents 
Basic understanding of policies and procedures of the organization 
Knowledge of the network of services in the community and keep resources up to date 
Act as a gatekeeper to case managers 
 
Customer Service 
Greet residents, donors, volunteers, and contractors and answer any questions they may have 
Manage multi-line phone console including answering incoming calls, responding to callers’ inquiries, forwarding callers to appropriate staff 
Complete phone screenings for client services 
Refer callers to appropriate resources 
Accept donations and provide receipts 
Receive deliveries 
 
Other 
Keep paperwork and supplies in the front office stocked 
Maintain a clean and tidy reception area 
Perform other duties as needed and assigned by the Shelter Director/Executive Director 
 
Skills: 
Excellent communication skills 
Ability to work effectively with people of diverse backgrounds 
Comfortable multi-tasking and prioritizing tasks without guidance 
Proficient with Microsoft Office Suite or related software 
Effective customer service methods, practices and techniques 
 
Education and Experience: 
High School Diploma or GED required 
2-3 years of relevant experience in an office environment preferred 
 
Physical Requirements: 
Prolonged periods of sitting at a desk and working on a computer 
Must be able to lift 15 pounds at times 
Must be able to access and navigate different areas of the shelter including second floor residential areas and lower level communal and storage areas 
 
Additional Requirements 
Pass criminal background check 
Valid Michigan Driver’s License 
 
Benefits: 
Compensation:
Hourly rate starting range of $17.50-$18.00 based on qualifications.
 
Note: The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 
 
 

Position:  Communications Coordinator
Position Status: Salaried, Full-Time, Exempt
 
Summary of Functions
Reports to and works in partnership with the Development Director to implement the agency’s Fund Development Plan.   Designs consistent and visually appealing agency communications across a variety of formats. Tracks and utilize metrics to drive communications planning and implementation. Collaborate with Haven House staff to share our mission with the community and encourage support of our mission to provide shelter and support to local homeless families.
 
Duties and Responsibilities 
Performance standards
Evaluation of performance in the position is based on satisfactory performance of the duties and responsibilities described above.
 
Education and Other Qualifications for the Position
  1. College-level courses in design, user experience, communication, and/or journalism
  2. Digital/Graphic Design experience through classroom, volunteer, or internship experience
  3. Experience managing and maintaining a website and social media platforms
  4. Pass Criminal background check
  5. Possess a valid Michigan Driver’s License
  6. Competencies
  1. Strong digital and print design skills
  2. Ability to clearly articulate and share the mission of Haven House
  3. Organizational skills to plan and execute events
  4. Background in communicating in print, online, and in person to diverse audiences
Benefits:
Starting Annual Salary Range:  $39,000-$44,000
Please submit resume and cover letter to careers@havenhouseel.org .


Note: The statements herein are intended to describe the general nature and level of work performed by employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
 
 
To apply for an open position: Please submit resume and cover letter to careers@havenhouseel.org .