CareersHaven House employs over a dozen full- and part-time staff to provide the best case management and support services to homeless families. See a list of current Haven House staff. When staff positions become available, Haven House posts them here, as well as using a number of online job boards.
One of the best ways to start is by volunteering: many staff members began as volunteers with Haven House.To apply for an open position: email your cover letter and resumé.
Shelter Coordinator (Part-time)Job Description
: Shelter Coordinators are case managers who help guide our families from homelessness to permanent housing.
A typical day working as a Shelter Coordinator includes:
- Screening potential residents by completing phone intakes and answering calls for shelter
- Completing intake paperwork with new families entering shelter and helping them get settled
- Helping families create and follow a Housing Plan to reach permanent housing
- Helping families create budgets in order to identify affordable housing
- Completing Daily Plans with residents to ensure they are staying on track with their housing and employment goals
- Communicating resident progress through resident file case notes, entries in our staff communication log, and verbal shift exchange with other Shelter Coordinators
- Ensuring residents are contributing to a safe and healthy living environment
- Providing resources and referrals to other local agencies
- Handing out supplies such as hygiene items and bus tokens
- Assisting families with the moving process and providing household items for their new home
- Light cleaning and organizing such as laundry and storing donations
- Occasionally making dinner for residents when volunteers are not scheduled
- Answering incoming phone calls, assisting volunteers, and accepting donations
Part-time Shelter Coordinators are scheduled to work 20 hours per week. Our two part-time Shelter Coordinators will alternate weekly shifts of Friday & Saturday 3pm-11pm and Saturday & Sunday 7:45am-3:45pm. Part-time Shelter Coordinators rotate weekly on-call duties. Part-time Shelter Coordinators will often work at the shelter independently without other staff or volunteers present in the office. All Shelter Coordinators attend weekly case management team meetings on Thursdays from 1pm-4pm.Holidays:
Holiday shifts are distributed among our Shelter Coordinators. You can expect to work 4-5 holiday shifts per year. Summer holidays (Easter through Labor Day) are paid at a time and half rate, while winter holidays (Thanksgiving through New Year’s Day) are paid at a triple time rate.Compensation and Benefits:
The starting pay for Shelter Coordinators is $14.45/hour. Part-time employees qualify for our 403-B retirement plan with 1% of annual salary match.Workplace Culture:
Haven House employs a small but diverse staff of eleven. While our positions vary in specialty areas from case management to fundraising, we all communicate and collaborate with each other in order to fulfill our mission. Some of our current staff members started their career at Haven House as Shelter Coordinators, and four of our current staff members have worked at Haven House for more than five years! We keep things fun in our office by holding monthly potlucks and staff lunches to celebrate staff birthdays, holidays, and work anniversaries. Our Mission:
Haven House provides emergency housing and support services for one-parent and two-parent families with children. The shelter helps families who are homeless prepare for permanent housing by developing and promoting self-sufficiency, stability, and financial responsibility.Population Served:
Haven House shelters homeless families with children. Our capacity is normally 7-9 families, as we have seven resident bedrooms. We do not serve single homeless adults, single homeless youth, or individuals with recent or severe Domestic Violence history.COVID-19 Considerations:
All employees are currently reporting to our office. Staff members and volunteers submit a daily COVID-19 screening prior to arriving at work that includes a temperature check and screening for other symptoms, which follow the Centers for Disease Control and Prevention (CDC) guidelines. We are currently sheltering our clients off-site in a local hotel, and our capacity has been reduced to five families. Shelter Coordinators are providing case management over the phone, and no-contact deliveries of supplies such as paperwork, hygiene items, food, and bus tokens. Our office is currently closed to the public, and donations are accepted on an appointment-only basis. All staff members and volunteers are required to wear masks in common areas and times when they are not six feet from other individuals. Education and other Qualifications:
- High School Diploma or GED required
- A Bachelor’s Degree in Human Services or a related field is preferred. However, we do accept students who are actively attending school. Our part-time position is a great opportunity for students to gain experience in their field while completing their degree!
- Must pass Criminal Background Check
- One year of case management experience is preferred
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Must be able to access and navigate different areas of the shelter including second floor residential areas and lower level communal and storage areas
To apply for an open position: email your cover letter and resumé.